We ask for payment to be made seven days prior to the first appointment, by bank transfer or PayPal. If you are engaging in regular therapy, your therapist will arrange with you how to pay for further sessions.
We understand that, at times, life can throw up unexpected emergencies and so, appointments cannot always go ahead as planned. We always try to accommodate any requests to change the time / day of an appointment. Where possible, we kindly ask for a minimum of 48 hours’ notice for cancellations for therapy appointments, or seven days for diagnostic assessments. When minimum notice time is not given, we would ordinarily ask you to pay for the appointment in full, as at a late stage, it is unlikely we will be able to offer the appointment to someone else.
